Privacy Policy

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ANCHOR HEALTH SOLUTIONS – PRIVACY POLICY

Effective Date: March 2, 2026

This Privacy Policy describes how Anchor Health Solutions (“Anchor,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website(s), interact with our content, book an appointment, subscribe to updates, or use our services (collectively, the “Services”).

1) SCOPE

This Privacy Policy applies to personal information collected through:

• Our website(s) and online pages that link to this Privacy Policy

• Appointment booking pages used to schedule consultations

• Email/SMS communications with us

• Forms you submit (for caregiving resources, transportation support, placement coordination, consulting, or general inquiries)

• Our caregiver education resources (including training libraries/courses) and related accounts

• Our mobile-app offerings (including caregiver tools such as medication/supplement management and caregiving resource navigation), if and when made available

This Policy does NOT apply to third-party websites, apps, or services that we do not control, even if we link to them (see Section 10).

2) INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information you provide directly

• Contact details (such as name, email, phone number, mailing address)

• Appointment and scheduling details (requested date/time, reason for consult, notes you provide)

• Caregiving-related information you choose to share (for example: care needs, mobility considerations, medications, non-emergency health history, provider names, insurance/benefit navigation needs, or service preferences)

• Transportation request details (pickup area, destination type, scheduling preferences, caregiver-assistance needs)

• Placement coordination details (care level, preferences, budget range, timeline, and other information necessary to identify potential options)

• Consulting information (business name, role/title, goals, brand/marketing needs, service interests, and related details you share)

• Communications you send us (emails, texts, call notes, chat messages, feedback, testimonials, or survey responses)

B. Information collected automatically

When you visit our website(s), we (and our service providers) may automatically collect:

• Device and browser information

• IP address and approximate location (e.g., city/state)

• Website usage data (pages viewed, time spent, clicks, referring/exit pages)

• Cookies and similar tracking technologies (see Section 8)

C. Account/course usage information (if applicable)

If you register for any training/library/course access we provide, we may collect:

• Login/account identifiers

• Course progress and completion data

• Purchase/transaction history related to digital content (if applicable)

D. Payment information (if applicable)

If you make a purchase or pay for a service, payments are typically processed by third-party payment processors. We may receive limited payment-related information (such as confirmation of payment, billing name, billing contact details, and transaction metadata). We do not intentionally collect or store full card numbers unless explicitly stated at the time of collection.

3) HOW WE USE INFORMATION

We may use personal information to:

• Provide and deliver the Services you request (including caregiving resources, transportation support, placement coordination, and consulting)

• Schedule and manage appointments/consultations

• Communicate with you about requests, updates, confirmations, and support

• Provide caregiver tools, education content, and resource navigation

• Coordinate with third parties at your request (e.g., referrals, service coordination, or partner services)

• Improve our website, offerings, and user experience

• Send service announcements, helpful resources, and marketing communications (you can opt out—see Section 7)

• Detect, prevent, and address fraud, abuse, security incidents, or technical issues

• Comply with legal obligations and enforce agreements

4) HOW WE DISCLOSE INFORMATION

We may disclose personal information in the following circumstances:

A. Service providers

We may share information with vendors who help us operate (e.g., website hosting, scheduling, communications tools, analytics, and other operational support). These vendors are authorized to use personal information only as needed to provide services to us.

B. Coordination partners (at your request or as needed to provide Services)

If you request caregiving coordination, placement coordination, transportation support, or benefit navigation, we may share relevant information with third parties involved in fulfilling your request (for example, care facilities, service partners, or other organizations) when necessary and appropriate to provide the Services.

C. Legal and safety

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with a legal obligation or lawful request

• Protect the rights, safety, and security of our clients, our business, or the public

• Investigate suspected fraud or security issues

D. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

5) SENSITIVE INFORMATION (INCLUDING HEALTH-RELATED INFORMATION)

Some information you share with us may be sensitive (for example, health-related details, medication lists, or caregiving needs). You are not required to submit sensitive information through our website. If you choose to share it, we will use it only for purposes consistent with providing or coordinating the Services you request and will take reasonable measures to protect it.

IMPORTANT: Our Services are not intended for medical emergencies. If you believe someone is in immediate danger or needs urgent medical care, call 911 or seek emergency services.

6) DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) YOUR CHOICES (EMAIL/SMS, MARKETING, AND PREFERENCES)

• Email marketing: You can opt out of promotional emails by using the “unsubscribe” link in our emails or by contacting us.

• Service communications: Even if you opt out of marketing messages, we may still send non-promotional communications (e.g., appointment confirmations or service-related notices).

• Cookies: You may be able to control cookies through your browser settings (see Section 8).

8) COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to operate our website, understand usage, improve performance, and enhance user experience. Your browser may allow you to delete or disable cookies, but some site features may not function properly if cookies are disabled.

9) DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, to comply with legal obligations, resolve disputes, or enforce agreements).

10) THIRD-PARTY LINKS AND SERVICES

Our website may link to third-party websites and services (including partners and resources). When you click those links, you are subject to the third party’s privacy practices, not ours. We are not responsible for third-party privacy policies or content. We encourage you to review the privacy policies of any third-party sites you visit.

11) CHILDREN’S PRIVACY

Our Services are intended for adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

12) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when this Policy was last revised. Continued use of our Services after changes become effective means you accept the updated Policy.

13) CONTACT US

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, contact us:

Anchor Health Solutions

Email: tezzie@anchorhealthsolutions.org

Business Hours: Monday–Friday 9:00am–5:00pm; Saturday by appointment; Sunday closed